Returns & Terms
Return policy
We hope you're happy with your purchase. Still want to return something? Please follow the return policy below.
1. Return period
You can return products within 14 days of receipt, provided the return conditions are met.
2. Return conditions
Products must be unopened, undamaged and in their original packaging. For hygiene reasons, opened products cannot be returned. Return costs are at your own expense unless stated otherwise.
3. Return procedure
Register your return by emailing flexbarbersnl@gmail.com or through your account on flexbarbers.nl. Pack the product well and send it to our return address. We recommend a tracked shipment. Once we've received and processed your return, you'll get your money back within 5 working days.
4. Exchanges
Products can be exchanged within the same period and under the same conditions. Contact our customer service to arrange this.
5. Exceptions
Gift cards and sale items cannot be returned or exchanged.
General terms and conditions
1. Order information
All products in our webshop are offered without obligation and subject to availability. Prices include VAT and exclude shipping costs unless stated otherwise.
2. Payment
We offer secure payment methods, including iDEAL, Klarna, credit card and PayPal. Orders are only processed after successful payment.
3. Shipping and delivery times
After receiving your payment, your order is shipped within 1–3 working days. Shipping costs:
- Netherlands: €7.95, free from €50
- Belgium: €9.95, free from €75
- Germany: €10.95, free from €75
- France: €12.95, free from €85
4. Availability
If a product is out of stock, we'll let you know as soon as possible. You can then choose to wait, replace the product or get your money back.
5. Warranty and quality
We stand behind the quality of our products. If you discover a defect within 30 days of purchase, contact us and we'll find a solution together.
6. Complaints
Have a complaint about our products or services? Contact us within 7 days of discovering it. We aim to offer a solution within 2 working days.
7. Privacy
We handle your personal data carefully and don't share it with third parties without consent, unless required by law or needed to process your order.
8. Liability
We are not liable for damage caused by incorrect use of our products or by delivery delays beyond our control.
9. Force majeure
In case of force majeure (such as natural disasters or pandemics), we reserve the right to cancel or postpone orders.
10. Changes
We may change these terms. Changes will be published on our website in good time.
